Terms & Conditions

WONDERBEES RETAIL CONCEPT INC., LIMITED ("WBRCI") is the licensed owner of the brand PURPLE BOOK HOUSE and the website www.purplebookhouse.co.uk., a company incorporated under the laws of United Kingdom. 

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As a visitor to the Site/Customer you are advised to please read the Term & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document.

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Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with WBRCI and these terms and conditions including the policies constitute your binding obligations, with.

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No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

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DEFINITIONS & INTERPRETATION

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For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.purplebookhouse.co.uk allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean WBRCI when you use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.

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Accounts:

In order to purchase Goods on this Web Site and to use the similar facilities, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site and we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that: 

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  all information you submit is accurate and truthful;

  you have permission to submit Payment Information where permission may be required; and

  you will keep this information accurate and up-to-date

  Your creation of an Account is a further affirmation of your representation and warranty.

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It is recommended that you do not share your Account details, particularly your username and password. purplebookhouse.co.uk accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

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If you have reason to believe that your Account details have been obtained by another without consent, you should contact purplebookhouse.co.uk immediately to suspend your Account and cancel any unauthorized purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorized purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, purplebookhouse.co.uk accepts no liability or responsibility and you should make contact with the carrier detailed in the Purchase Information.

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When choosing your username, you are required to adhere to the terms set out above in Clause.

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Any failure to do so could result in the suspension and/or deletion of your Account.

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Age Restrictions: 

Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

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International Customers:

If Goods are being ordered from outside purplebookhouse.co.uk country of residence, import duties and taxes may be incurred once your Goods reach their destination. purplebookhouse.co.uk is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and purplebookhouse.co.uk cannot guarantee that the packaging of your Goods will be free of signs of tampering.

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Intellectual Property:

Subject to the exceptions in Clause X of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of purplebookhouse.co.uk, our affiliates or other relevant third parties.

 

By continuing to use the Web Site you acknowledge that such material is protected by applicable the United Kingdom and International intellectual property and other laws.

 

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by purplebookhouse.co.uk

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X: Third Party Intellectual Property:

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

 

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express wrote permission to do so by the relevant manufacturer or supplier.

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Hyper-Links or Links to this/other Web Site:

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.purplebookhouse.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of purplebookhouse.co.uk in writing. To find out more please contact us by email at mybooksuk@purplebookhouse.co.uk.

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This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of www.purplebookhouse.co.uk or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

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The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

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Use of Communications Facilities:

When using the inquiry form or any other System on the Web Site you should do so in accordance

with the following rules:

1. You must not use obscene or vulgar language

2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist

3. You must not submit content that is intended to promote or incite violence

4. The means by which you identify yourself must not violate these terms of use or any applicable laws

5. You must not impersonate other people, particularly employees and representatives of purplebookhouse.co.uk or our affiliates

6. You must not use our System for unauthorized mass-communication such as “spam” or “junk mail”.

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You acknowledge that www.purplebookhouse.co.uk reserves the right to monitor any and all communications made to us or using our system.

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Goods, Pricing, and Availability:

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from purplebookhouse.co.uk correspond to the actual Goods, purplebookhouse.co.uk is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause S.1 for incorrect Goods.

1. Where appropriate, you may be required to select the required [size] [model] [colour] [number] [pack] [other features] of the Goods that you are purchasing.

2. purplebookhouse.co.uk does not represent or warrant that such Goods will be available. Stock indications are not provided on the Web Site.

3. All pricing information on the Web Site is correct at the time of going online. purplebookhouse.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated as and when required.

4. In the event that prices are changed during the course of time between an order being placed for Goods and purplebookhouse.co.uk processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

5. Prices on the Web Site do include VAT.

6. Images may not match 100% of the goods. Price mark & Offers mentioned in the products’ top cover are not applicable unless it is mentioned on the website. Due to courier expenses, All Price Marks are applicable only for sale at the shop.

Please note: Business days are defined as Monday to Friday 8 am-5 pm. Next-Day or selected day delivery options are only possible if we receive your order before 2 pm from Monday to Thursday (excluding some Fruits, Vegetables, and Sweets which are only dispatched on availability). If there is any doubt – feel free to Chat with us on our website or email to hello@wbretail.co.uk

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It may not be possible to deliver all leaf items as some of these items are imported and deliveries are dependent on weather conditions in the country of origin.

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Where delivery instructions are left, i.e. without a signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you. Delivery will be done between 8:00 AM till 5.30:00 PM, a prior intimation about expected delivery time will be sent by the shipping agency. It’s the responsibility of the person to facilitate to receive goods. It’s customer responsibility to follow up with the shipping agency to fix an alternative time/date to collect the consignment.

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Backorders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

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99% of the Orders placed before 2 pm BST are dispatched the same day (Monday to Thursday, excluding bank holidays), orders placed after 2 pm BST Thursday are dispatched the following Monday subject to Saturday delivery. But maybe delayed due to some extraordinary situations.

If you are unable to receive your parcel please contact us within 5 days from estimated delivery.

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Availability of the Web Site:

The Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

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purplebookhouse.co.uk accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

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Limitation of Liability:

• To the maximum extent permitted by law, purplebookhouse.co.uk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

• Nothing in these Terms and Conditions excludes or restricts purplebookhouse.co.uk liability for death or personal injury resulting from any negligence or fraud on the part of purplebookhouse.co.uk.

• Nothing in these Terms and Conditions excludes or restricts purplebookhouse.co.uk liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

• Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

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S: Returns Policy:

purplebookhouse.co.uk always aims to provide high-quality Goods that are fault free and undamaged. On occasion, goods may need to be returned. Returns are governed by the following terms and conditions.

The following items are excluded from our returns policy:

1. Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.

2. Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods.

3. You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide a replacement(s) as applicable.

4. Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

5. To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. purplebookhouse.co.uk will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

6. Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

7. Any goods dispatched by us in error remain the property of purplebookhouse.co.uk. If you receive any goods by mistake, that weren’t ordered, please contact us within 7-days to arrange for us to collect them.

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Response times to email queries:

We will attempt to respond to all queries within 1-3 business days.

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Termination and Cancellation:

Either purplebookhouse.co.uk or you may terminate your Account. If purplebookhouse.co.uk terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

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• If purplebookhouse.co.uk terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

• purplebookhouse.co.uk reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

• If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

• If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

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Unforeseen Circumstances:

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of unforeseen circumstances like an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

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Notices:

All notices/communications shall be given to us by post to our Premises (see address above) with a copy by email to hello@wbretail.co.uk Such notice will be deemed received on the day of receipt of the letter in the post only.

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Privacy:

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We are registered with the Information Commissioner’s Office and our registration number is *****.

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We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorize us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorize the transaction.

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Disclaimers:

1. purplebookhouse.co.uk makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

2. No part of this Web Site is intended to constitute advice and the content of this Web site should not be relied upon when making any decisions or taking any action of any kind.

3. Pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

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No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

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Law and Jurisdiction:

These terms and conditions and the relationship between you and purplebookhouse.co.uk shall be governed by and construed in accordance with the Law of England and Wales and purplebookhouse.co.uk and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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Changes to the Service and these Terms and Conditions:

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

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Website: https://www.purplebookhouse.co.uk/

Phone: 07424625018

Live Chat: Chat on Website during business hours

Working Hours: 9am - 5pm

We are closed on UK Bank Holidays