Shipping & Returns
Shipping Policy
UK Mainland & Wales
***Shipping price may vary according to product size and shape.
Perishable Products
When ordering perishable products, please make sure that someone is available on the delivery date and time at the given delivery address. We constantly provide delivery update via given email. In case of any missing delivery, please contact your assigned shipping company. Also, let us know as soon as possible.
We are not responsible for closed roads, access codes or other problems related to access to your property that may delay delivery. Unfortunately, we are unable to process refund for the perishable products due to missed collection or no access to the property. Please provide a clear note for delivery. Refund can be processed once we received the items according to our refund policy.
Changing Delivery Address
We use a third party shipper to deliver your parcel. Once an order has been dispatched, we are unable to change the delivery address. If you need to modify the delivery address for an order, please reach out to us as soon as possible before the order is dispatched, and we will do our best to accommodate your request.
PLEASE NOTE
Our fresh produce means that orders are subject to availability. Should we be unable to fulfil your order, we will refund your amount within 2 - 7 Working days from order date.
For Books
▪︎ தபால் செலவு தனி
(Postal Charges Extra)
▪︎ UK/EU Countries முழுவதும் புத்தகங்களை அனுப்பலாம்.
(We Can Send books throughout UK/Europe Union Countries)
▪︎ புத்தகம் 1 - 3 நாட்களில் அனுப்பி வைக்கப்படும்.
(We usually ship the product within 1 - 3 business days after receiving the order)
▪︎ 3 - 7 வணிக நாளில் புத்தகம் உங்களை வந்து அடையும்.
(You usually receive books within 3 - 7 business days from the date of despatch)
▪︎ EU 5 – 9 வணிக நாளில் புத்தகம் உங்களை வந்து அடையும்.
(Europe Union Countries, You usually receive books within 5 - 9 business days from the date of despatch)
Return & Exchange Policy
Not Satisfied? No Problem!
If you wish to return anything bought from us, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you through the process on 07424625018, email support@wbretail.co.uk and we will get back to you.
The return process of the product can be restricted depending on the nature and category of the product, as outlined in our cancellation policy and our T&C's.
Product Conditions for Return
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Please notify us about the damaged goods or defective product, in line with Clause 14.4 of the Terms and Conditions.
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Products should be returned in their original packaging along with the original price tags, labels and invoices.
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It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Any refund due will be credited within 2 - 7 working days from the date we received the return goods or products.
For Books
You can cancel your orders any time before it shipped. We will refund the full amount to you within 2 - 7 business days.
If the books received in damaged condition, you can return to us (damages should be update immediately while receiving the books). We send another set of books if any damages (damages should be update to us immediately while receiving the books) to you as per our store policy.